STORE POLICIES

 

Customer Care

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Welcome to Poppy and Berkes! Our online store offers a range of unique and stylish products to bring joy and delight to yourself or your friends and family. From carefully curated trendy apparel to accessories, gifts, and elevated home décor, we have something perfect to put a smile on your face. We strive to bring extra joy to the world and ensure a beautiful experience for our customers. 

 

Privacy & Safety

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We understand the importance of protecting your privacy. We collect information that you provide to us, such as your name, email address and payment information, to provide our services. We also collect information about how you use our website, such as the pages you view and products you purchase. This data helps us to understand our customers and improve our services. We use this information to process your orders and provide customer support. We may also use it to send you promotional emails or communicate with you about our products and services. We use cookies and other tracking tools to better understand our customers and their needs. We also use these tools for analytics and marketing purposes. We may occasionally update our Privacy Policy to reflect any changes in our practices or services. By continuing to use our website, you agree to the terms of our Privacy Policy.​

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Payment Methods Accepted

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Credit / Debit Cards

Apple Pay

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We want you to love your purchase. We understand that not everything will fit right or will not be exactly what you expected. Items can be returned within 30 days of the delivery date for a refund or store credit to be used on a future purchase. Refund will be issued to the original form of payment.

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Store credits may only be used one time. Shipping fees are not refundable and will not be applied to any store credits.

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Items must be unworn, unwashed and tags must be attached. Items returned to us with pet hair, marks, makeup, deodorant, perfume, smoke smell or similar product smells or stains will be shipped back to you and will not be issued a refund or a credit. They will be subject to additional shipping costs.

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Customer is responsible for return shipping fees.

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If you would like to exchange for a different size, please contact us to ensure your desired size is available. We will ship the exchange free of charge back to you once we have received your original item.

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All sale items are FINAL SALE with no exceptions.

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For sanitary reasons and safety, jewelry, hats, scarves, handbags, hair accessories, and all other accessories are final sale and may not be returned or exchanged.

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Damaged items must be reported within 2 days of receiving your items. Items cannot be washed or worn when claimed as damaged.​

 

Original shipping is non refundable if paid.

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Items being sent back for returns or exchanges must be postmarked within 30 days of delivery to the customer. If an item is sent back after 30 days, it will not be accepted.

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Please keep your tracking number for packages that are being returned to us. We are not responsible for lost packages. Please contact your local post office with questions regarding shipment tracking.

No exceptions on our return policy will be offered.