SHIPPING & RETURNS

At Poppy and Berkes, we want to make sure your online shopping experience is as smooth as possible. Here's a brief overview of our Shipping and Return Policies.

Shipping Policy
Our shipping methods are designed to ensure your order reaches you in a timely and secure manner. We strive to keep our packaging minimal and eco-friendly. Shipping costs are calculated at checkout based on the weight and destination of your order.

Orders ship for free when orders placed are $125 USA dollars or more.

Shipping fees are non refundable.

All orders placed with Poppy and Berkes ship within 1-3 business days.

All orders ship from South Jordan, Utah

All orders are supplied with a tracking number immediately when shipped. The tracking number and order information is sent to the email provided to us on the order by the customer.

If for any reason you need to cancel your order after placing it, please contact us within 30 minutes after placing your order. If your order has already been shipped, we are unable to cancel your order.

All orders are carefully packaged to ensure that they arrive in perfect condition. We cannot be held liable for any carrier delays once your order leaves our hands. If your order arrives damaged, please contact us within 24 hours of receiving your package.

We do not offer international shipping at this time.

Return & Exchange Policy
We want you to love your purchase! But we understand that sometimes a product may not meet your expectations. In such cases, we offer a straightforward return or exchange process. If you are dissatisfied with a product, you can return it unused, with tags still attached within 30 days of delivery the date for a refund or exchange, minus the cost of shipping. *Please see exceptions below. Shipping fees are non refundable. Products that have been worn or used are not eligible for returns. Return shipping costs are the responsibility of the customers. Please contact us for return approval.

Refunds will be issued to the original form of payment, shipping fees are non refundable.

To be eligible for a refund, all returned Items must be unworn, unwashed and tags must be attached. Items returned to us with pet hair, marks, makeup, deodorant, perfume, smoke smell or similar product smells or stains will be shipped back to you and will not be issued a refund or a credit. They will be subject to additional shipping costs.

Customer is responsible for return shipping fees.

If you would like to exchange for a different size, please contact us to ensure your desired size is available. We will ship the exchange free of charge back to you once we have received your original item.

All sale items are FINAL SALE with no exceptions.

*For sanitary reasons and safety, jewelry, hats, scarves, handbags, hair accessories, and all other accessories are final sale and may not be returned or exchanged.

Damaged items must be reported within 2 days of receiving your items. Items cannot be washed or worn when claimed as damaged.

Items being sent back for returns or exchanges must be postmarked within 30 days of delivery to the customer. If an item is sent back after 30 days, it will not be accepted.

Please keep your tracking number for packages that are being returned to us. We are not responsible for lost packages. Please contact your local post office with questions regarding shipment tracking.

No exceptions on our return policy will be offered.